Michael Alan Martinez
E-mail: michael@mmartinez.net
Phone: (406) 270-8883
S&K Technologies, Inc
S&K Technologies, Inc
March 2024 - Present
Title: Director of Information Technology
Skills:
March 2024 - Present
Title: Director of Information Technology
Skills:
- Program Management.
- ITIL Process design and improvement.
- vSphere virtual system design, administration & support.
- Sharepoint Site Administration.
- Palo Alto Firewall Administration.
Duties:
Design & Engineer:
Administration:
Design & Engineer:
- Ensure IT systems, network infrastructure and telecommunications adequately support the company’s computing, data processing, security, and communications needs.
- Collaborate and partner with Senior Leadership to identify ways IT can assist the company in achieving strategic and business goals.
- Establish, implement, and monitor the IT strategy to meet both short and long-term goals, objectives, policies, and operations.
- Design and implement solutions to improve availability, reliability, security, and cost-efficiency.
- Assists LLCs and departments in defining their high-level product strategies for services, hardware, software, servers and, or complete systems.
- Supports the ongoing needs of the organization to meet compliance and regulatory outcomes.
- Participates on hardware, software, or service evaluations.
- Maintains vendor contracts and regularly reviews.
Administration:
- Coordinates an annual review team to develop or update the S&K enterprise technology strategic plan.
- Leads the IT Team to assess and implement S&K standards for information assurance and providing the level of information collection, audit, and analysis.
- Provides regular and comprehensive management reports on the status of S&K systems and capabilities.
- Manages IT management team.
- Provides training for staff as needed.
- Prioritizes the workload of the department.
- Develops and trains the S&K user community.
- Responsible for the creation and management of technology budget.
SES Space & Defense
Global Enterprise Solutions
January 2018 - Feb 2024
Title: Program Manager
Skills:
January 2018 - Feb 2024
Title: Program Manager
Skills:
- Telecommunications Program Management.
- ITIL Process design and improvement.
- vSphere virtual system design, administration & support.
- Sharepoint Site Administration.
- Palo Alto Firewall Administration.
Duties:
I am responsible for GES Telecom Projects in Alaska and Southern California including:
Assist with special projects and business development.
I am responsible for GES Telecom Projects in Alaska and Southern California including:
- Developing budgets and operating plans
- Managing a team with a diverse array of talents and responsibilities.
- Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance.
- Implementing and managing changes to project deliverables.
- Meet with stakeholders on project performance and issues.
- Produce timely and accurate project reports.
- Analyze and manage project risks.
Assist with special projects and business development.
Aviation, Communications & Homeland Security Group
Domestic Solutions Division
September 2001 - December 2017
Title: Senior Applications Development & Support Manager
Skills:
Domestic Solutions Division
September 2001 - December 2017
Title: Senior Applications Development & Support Manager
Skills:
- IT Project management
- ITIL Process design and improvement
- Videoconference engineering and administration
- vSphere virtual system design, administration & support
- Email administration
- Filtering administration (Web & SPAM)
- Database administration & design
- Web presence development & administration
- Sharepoint Site Administration
- Palo Alto Firewall Administration
- Riverbed Steelhead Administration
- Cisco Routing and Switching administration
- Linux administration
Duties:
Engineer, deploy, and manage custom IT Service Applications for health and educational customers.
Manage continual cycle of IT Process Improvement, with a focus on integration of systems for production gains and increased customer satisfaction.
Daily management of 4 Palo Alto Security appliances, 50+ Riverbed Steelhead optimization appliances, 2 Barracuda Backup systems and 8 vSphere hosts deployed at our operations centers in Alaska and Montana.
Design and maintenance of operational virtual infrastructure, across 3 geographically disperse locations.
Regular consultation with health and educational organizations on how to accomplish organizational objectives with currently available technologies.
Hire, train and develop IT staff in the support of internal operations and for IT Project assignments in support of health and education contracts.
Research IT trends to identify technologies than can be utilized to leverage and expand existing and future contract opportunities.
Engineer, deploy, and manage custom IT Service Applications for health and educational customers.
Manage continual cycle of IT Process Improvement, with a focus on integration of systems for production gains and increased customer satisfaction.
Daily management of 4 Palo Alto Security appliances, 50+ Riverbed Steelhead optimization appliances, 2 Barracuda Backup systems and 8 vSphere hosts deployed at our operations centers in Alaska and Montana.
Design and maintenance of operational virtual infrastructure, across 3 geographically disperse locations.
Regular consultation with health and educational organizations on how to accomplish organizational objectives with currently available technologies.
Hire, train and develop IT staff in the support of internal operations and for IT Project assignments in support of health and education contracts.
Research IT trends to identify technologies than can be utilized to leverage and expand existing and future contract opportunities.
Gateway Computers
Business Care Support Management
October 1999 - September 2001
Title: Client Care Team Manager (Kansas City facility)
Skills:
October 1999 - September 2001
Title: Client Care Team Manager (Kansas City facility)
Skills:
- Visual Basic development of a call queue monitoring application used by call center team technicians.
- Manage and training of business support technical team.
- Call monitoring and coaching of technicians.
Duties:
Manage business hardware and software support team for the Gateway Kansas City call center. This included coaching and monitoring technicians phone interactions. Managing staffing levels based on active call center volume and projected volume levels.
During my time with Gateway, I developed a web application that interfaced with the Lucent phone system to provide essential call statistics to centrally located team systems. The information was utilized to keep on duty technicians informed of current call center volume trends and allow them to modify call flows to optimize customer interactions.
Manage business hardware and software support team for the Gateway Kansas City call center. This included coaching and monitoring technicians phone interactions. Managing staffing levels based on active call center volume and projected volume levels.
During my time with Gateway, I developed a web application that interfaced with the Lucent phone system to provide essential call statistics to centrally located team systems. The information was utilized to keep on duty technicians informed of current call center volume trends and allow them to modify call flows to optimize customer interactions.
Independent IT Consultant
October 1999 - September 2001
Greater Kansas City Area (Missouri and Kansas)
Title: Owner Operator
Skills:
Greater Kansas City Area (Missouri and Kansas)
Title: Owner Operator
Skills:
- MS Access Custom application development for Critter Sitter's of Kansas City.
- Network setup and maintenance for assorted small business customers.
- Operating system patch and maintenance.
- Microsoft operating system and application training and consultation.
- MS Visual Basic for applications programing.
- Visual Basic programming, application development.
- Business requirement analysis for purchase recommendations.
- Website development
- Custom help desk application development with issue tracking, reporting, and customer management functions.
Duties:
Developed custom IT applications in support of small business needs in the Kansas City Area. This included custom database development in support of business operations and client management.
Provide consultation on IT equipment needs and perform maintenance on existing systems.
Build and maintain online presence for small businesses, with integrated customer contact and e-commerce capability.
Provide training on MS Office applications for intermediate to advanced users.
Developed custom IT applications in support of small business needs in the Kansas City Area. This included custom database development in support of business operations and client management.
Provide consultation on IT equipment needs and perform maintenance on existing systems.
Build and maintain online presence for small businesses, with integrated customer contact and e-commerce capability.
Provide training on MS Office applications for intermediate to advanced users.
Certifications
ITILv3 Foundation (PeopleCert # GR750016358MM)
Tandberg Certified Technical Expert
Tandberg Certified TMS Specialist
** Tandberg certifications are pre-acquisition by CISCO
LifeSize Certified Technical Professional
Formware Certified Database Development with VBA
This website design and maintenance - Michael Martinez
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